Our Policies

Concierge Aesthetics in Irvine

First Visit: Please arrive 15 minutes prior to your first appointment to allow ample time to check in and complete intake paperwork.

Consultations: We offer a 30-minute consultations for a $100 fee to meet with our Providers or Aestheticians to discuss your overall treatment plan. Please contact us to schedule your consultation.

Cancellation Policy: Those who have scheduled a service but need to cancel the appointment are required to give a minimum of 24 hours notice. A $100 cancellation fee, will be charged if appointments aren’t cancelled 24 hours in advance.  

**Patients with (2) or more no-shows OR cancellations with less than 24 hours notice, will be required to place a deposit to schedule appointments.

Confirmation Calls: We make every effort to email, call and text to confirm all appointments in advance; however this is a courtesy and the facility cannot be responsible for unconfirmed or missed appointments.

Deposits:

New Patients: A $100 consultation fee is required at the time of booking to reserve dedicated time with your Provider. This fee is refundable with at least 24 hours’ notice if you need to reschedule or cancel. If you choose to move forward with treatment, the $100 will be applied toward your service.

Established Patients:  Patients with 1 or more no shows or appointment cancellations with less than 24 hours notice, will be required to leave a deposit to hold future appointments.

Late Policy: Appointments missed by 10 minutes or more will be accommodated only if time allows. It may be necessary to cancel part of your scheduled treatment. Your treatment will end on time so the next client is not delayed or inconvenienced.  If we’re not able to accommodate your appointment, your deposit will be forfeited.  Thank you for your understanding.

Prices and Promotions: We are committed to continuously expanding our services to ensure we bring you the latest and greatest technology. Although we make every effort to keep our website and spa menu updated accordingly, please note that prices, services, and products are subject to change at any time without notice. Special offers and discounts may not be combined. When presented with more than one discount opportunity, we will automatically give patients the discount of greater value at the time of purchase.

Payments: Because our practice is limited to elective aesthetic medicine, we do not bill insurance. All prices are subject to change without notice. We accept AMEX®, Visa®, MasterCard®, Care Credit™, and Concierge Aesthetics gift cards.

Return Policy: Products purchased can be returned in new, unused and unopened condition within 7 days of purchase. All refunds will be provided as a credit to the credit card used at the time of purchase.

Refunds: We do not offer refunds on services rendered even if you are disappointed in the result or unhappy with the outcome. Products: Products purchased can be returned in new, unused and unopened condition within 7 days of purchase. Products may be returned for in-store credit within 7 days from the date of purchase when there is a documented allergic reaction to the product. Defective products (i.e., a broken pump) may be exchanged within 7 days from the date of purchase for the same product only. In accordance with federal law, we do not offer refunds or exchanges on prescription products for any reason.

Children in the Office: To ensure a safe, relaxing environment for our patients and providers, children are not permitted in treatment areas or left unattended in our office. Please arrange childcare prior to your appointment. If you arrive with a child and do not have another adult available to supervise them outside the treatment area, your appointment will need to be rescheduled. We appreciate your understanding and helping us maintain a calm, safe environment for everyone.

Practice-Patient Relationship: We love having you as a patient, but we do reserve the right to refuse service at any time, to anyone, for any reason.